F. A. Q

If I’m not comfortable and want to stop, is that OK?

Yes, if at any point you want to stop just say, then after a breather you want to continue we can, if you really don’t want to continue then we can turn everything off and have a cup of tea.

How long will it take for me to receive my final edited photos?

Depending on what package you have gone for images could take anywhere from 1 or 2 weeks but could be upwards of 4 weeks depending on stock.

How do I get in touch if I have an issue with my print order?

If any Product you order is damaged or faulty when delivered to you, you should contact us at nic@nixiesdream.co.uk as soon as possible, giving us your name, address, order reference and details of the problem as well as an image of the issue if possible.

We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.

Where do orders ship from and how long will it take?

All items ship from the UK and shipping depends on stock availability at the printers but will usually be around 2-4 weeks.

I need to change/cancel my session, how can I do this?

Appointments can be rearranged or cancelled by contacting us either by phone on 07532080604, or by e-mail using nic@nixiesdream.co.uk. This must be done at least three days prior to your session or your retainer fee will be forfeit

If Nixies Dream has arranged location or any third party services; any retainer fees , deposits, and/or cancellation fees charged to Nixies Dream will also be transferred to you. Please note that this is in addition to any retainer fees from Nixies Dream. In the event that you have postponed the shoot, these same cancellation fees or re-booking fees will also be charged to you.

Session fee’s are non-refundable, so it is not advised that you cancel your session but reschedule to a more convenient date.

All retainer fees will be non-refundable to make up for the potential business that could have booked in your place. If CLIENT cancels, retainer fee is non-refundable and a new retainer fee will be due to book with Nixies Dream again.

I can’t tag you in an image on Facebook, what’s wrong?

You must “like” my page before sharing. If you are not connected to Nixies Dream, then you are not permitted to share work.

Any sneak peeks posted during the editing process or edited images I choose to put on my social media can be shared but my logo cannot be cropped out or filters applied. No saving, printing or cropping of any of the images shared is permitted.

You may share any images that I share on my social media pages as long as it is shared directly from my pageĀ and not re-posted. Re-posting an image takes away the link to my page. A credit must be included in order to make sure that it is not an issue, sharing from the page is the only option available in sharing. Tagging Nixies Dream in your re-posted image is not the same as sharing from the Facebook page. Images shared outside of the permission will be asked to be removed.

Do I own the copyright to the images?

Copyright for all images remains with Nixies Dream and images must not be reproduced in any form without our permission.

Nixies Dream will always retain copyright of your imagery. Anybody found using Nixies Dream images for commercial use, without gaining written permission first, will be invoiced appropriately.

Facebook images are provided as a courtesy for you to have images to share and for me to be able to display my work. Images are the copyright ownership of the photographer.