F. A. Q and terms and conditions

If I’m not comfortable and want to stop, is that OK?

Yes, if at any point you want to stop just say, then after a breather you want to continue we can, if you really don’t want to continue then we can turn everything off and have a cup of tea.

How long does a photo shoot take?

That depends on which package you have gone for and if you have added hair and make-up which could add 1+ hours to your shoot. We do like people to turn up about 15 minutes before there slot so we can run through the shoot and put any worries at ease.

How long will it take for me to receive my final edited photos?

Depending on what package you have gone for images could take anywhere from 1 or 2 weeks but could be upwards of 4 weeks depending on stock.

I want to book different kinds of sessions for the same day, can I do that?

Booking more than one kind of shoot is fine, but same day shooting of these will depend on availability on the day. We will do our best to keep them on the same day however depending what you have booked more than one day may be needed.

How do I get in touch if I have an issue with my booking or a print order?

If you have an issue with your booking please contact me as soon as possible through e-mail at nic@nixiesdream.co.uk. if you have an issue with a print order please contact me using the same e-mail address but with your full name, order number and item description. I will get back to you within 24 hours afterwards.

Where do orders ship from and how long will it take?

All items ship from the UK and shipping depends on stock availability at the printers but will usually be around 2-4 weeks.

Terms and conditions

Social media

During the editing process, I may choose to post a sneak peek on Facebook, Instagram, or Twitter, I will tag you if possible ( if you do not provide me with your social media details or if you use a username different from your actual name I will not be able to tag you). These sneak peeks can be shared but my logo cannot be cropped out or filters applied. The same rules apply to any edited images I choose to share on my social media afterwards. No saving, printing or cropping of any of the images shared is permitted.

You may share, tag and make any images that I share on my social media pages as long as it is shared directly from my page and not re-posted. Re-posting an image takes away the link to my page. A credit must be included so in order to make sure that is not an issue, sharing from the page is the only option available in sharing. Tagging Nixies Dream in your re-posted image is not the same as sharing from the Facebook page. Images shared outside of the permission will be asked to be removed.

You must “like” my page before sharing. If you are not connected to Nixies Dream, then you are not permitted to share work.

Facebook images are provided as a courtesy for you to have images to share and for me to be able to display my work. Images are the copyright ownership of the photographer.

Amending and cancelling

Appointments can be rearranged or cancelled by contacting us either by phone on 07532080604, or by e-mail using nic@nixiesdream.co.uk. This must be done at least three days prior to your session or your deposit will be forfeit.

If Nixies Dream has arranged location or any third party services; any retainer fees , deposits, and/or cancellation fees charged to Nixies Dream will also be transferred to you. Please note that this is in addition to any retainer fees from Nixies Dream. In the event that you have postponed the shoot, these same cancellation fees or re-booking fees will also be charged to you.

Session fee’s are non-refundable, so it is not advised that you cancel your session but reschedule to a more convenient date.

All retainer fees will be non-refundable to make up for the potential business that could have booked in your place. If CLIENT cancels, retainer fee is non-refundable and a new retainer fee will be due to book with Nixies Dream again.

If you arrive after your allocated appointment time, you may receive a shortened experience with us at our discretion.

Should you arrive more than 15 minutes late for your appointment you will forfeit your booking deposit.

Copyright

Copyright for all images remains with Nixies Dream and images must not be reproduced in any form without our permission.

Nixies Dream will always retain copyright of your imagery. Anybody found using Nixies Dream images for commercial use, without gaining written permission first, will be invoiced appropriately.

Faulty products

If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged, defective or faulty, you should contact us as soon as possible, giving us your name, address and order reference,details of the problem as well as an image of the issue if possible.

Please note that, in accordance with the accepted practices of all professional photographers and photographic laboratories, objections in relation to any photographic Products of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.

Our liability

Nothing in these Terms of Supply shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any statutorily-implied term as to ownership of the Products;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that may not, under English law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer shall not exceed the price payable for the purchase or hire of the relevant Products (as the case may be) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

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