F. A. Q + Policies

How long will it take for me to receive my final edited photos?

Depending on what package you have gone for images could take anywhere from 1 or 2 weeks but could be upwards of 4 weeks depending on stock.

How do I get in touch if I have an issue with my print order?

If any Product you order is damaged or faulty when delivered to you, you should contact us at nic@nixiesdream.co.uk as soon as possible, giving us your name, address, order reference and details of the problem as well as an image of the issue if possible.

We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.

Where do orders ship from and how long will it take?

All items ship from the UK and shipping depends on stock availability at the printers but will usually be around 2-4 weeks.

I need to change/cancel my session, how can I do this?

Appointments can be rearranged or cancelled by contacting us either by phone on 07532080604, or by e-mail using nic@nixiesdream.co.uk. This must be done at least three days prior to your session or your retainer fee will be forfeit

If Nixies Dream has arranged location or any third party services; any retainer fees , deposits, and/or cancellation fees charged to Nixies Dream will also be transferred to you. Please note that this is in addition to any retainer fees from Nixies Dream. In the event that you have postponed the shoot, these same cancellation fees or re-booking fees will also be charged to you.

Session fee’s are non-refundable, so it is not advised that you cancel your session but reschedule to a more convenient date.

All retainer fees will be non-refundable to make up for the potential business that could have booked in your place. If CLIENT cancels, retainer fee is non-refundable and a new retainer fee will be due to book with Nixies Dream again.

I can’t tag you in an image on Facebook, what’s wrong?

You must “like” my page before sharing. If you are not connected to Nixies Dream, then you are not permitted to share work.

Any sneak peeks posted during the editing process or edited images I choose to put on my social media can be shared but my logo cannot be cropped out or filters applied. No saving, printing or cropping of any of the images shared is permitted.

You may share any images that I share on my social media pages as long as it is shared directly from my page and not re-posted. Re-posting an image takes away the link to my page. A credit must be included in order to make sure that it is not an issue, sharing from the page is the only option available in sharing. Tagging Nixies Dream in your re-posted image is not the same as sharing from the Facebook page. Images shared outside of the permission will be asked to be removed.

Do I own the copyright to the images?

Copyright for all images remains with Nixies Dream and images must not be reproduced in any form without our permission.

Nixies Dream will always retain copyright of your imagery. Anybody found using Nixies Dream images for commercial use, without gaining written permission first, will be invoiced appropriately.

Facebook images are provided as a courtesy for you to have images to share and for me to be able to display my work. Images are the copyright ownership of the photographer.

Policies

Photo shoot policies

  • We do encourage you to bring your own ideas however please respect the photographer and there process and trust that they will make you look great.
  • No other photography is permitted during the photo shoot including camera phones or personal cameras.
  • No alcohol permitted
  • We encourage you to bring a friend to the shoot, however no more than one as it can make you less comfortable during the shoot and space can also be a concern as the photographer likes to move around
  • Children are not allowed in the shoot as they can distract you from enjoying your shoot.
  • If the location of the shoot is over 10 miles the full travel expenses will be covered on top of the price of the session.

Scheduling

  • Please call or email to schedule a shoot
  • If you are booking a weekday shoot, please schedule at least 2 weeks in advance, for weekends we recommend at least 3 weeks
  • To secure your booking a minimum 50% booking retainer and a signed contract are required. The remaining balance must be paid before the day of the shoot, unless otherwise agreed.

Cancellation and rescheduling policies

  • Please arrive on time, if you are more than 15 minutes late you will be asked to reschedule
  • All booking retainers are non-refundable
  • If you don’t show up on the day, you will be charged the full amount for the shoot

Delivery times and methods

  • All balances must be paid in full before final products are shipped, this includes payment plans
  • All images, prints or other products are delivered within 2-4 weeks of the shoot, but can vary depending on stock availability and seasonal demand.

Cancellation and rescheduling policies
• All booking retainers are non-refundable
• If the location of the shoot is over 10 miles the full travel expenses will be covered on top of the price of the session.
• To secure your booking a minimum 50% booking retainer and a signed contract are required. The remaining balance must be paid before the day of the shoot, unless otherwise agreed.
• Any cancellations with less than 24 hours notice will be charged there full amount.
Delivery times and methods
• All balances must be paid in full before final products are shipped, this includes payment plans
• All images, prints or other products are delivered within 2-4 weeks of the shoot, but can vary depending on stock availability and seasonal demand.

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